FAQ - CrookedArms

Instant delivery on every order Questions? Our support answers within hours

客服支持

常见问题

针对我们最常收到的问题的快速解答。

Instantly. Orders are delivered automatically within seconds of payment confirmation. You'll instantly receive: Your product key A detailed step-by-step setup guide Everything will be available in your customer panel and sent to your email.

我们支持结账页面显示的所有方式，包括银行卡和加密货币。

If you experience any issues, simply open a Support Ticket in our Discord. Our team will review your request and assist you as quickly as possible.

Due to the nature of digital products, refunds are generally not available once a product has been delivered. If you experience a technical issue, contact support and we'll do our best to help.

Some products require launching from a USB flash drive for security purposes. If a flash drive is required, it will always be clearly mentioned on the product page and in the setup instructions.

Yes. Every license is linked to your PC's hardware (HWID). Replacing hardware components, changing your system configuration, or using an HWID spoofer may trigger an HWID mismatch, preventing the software from launching. If this happens, create an HWID Reset ticket in our Discord. Our team will review your request and assist you according to our HWID Reset Policy.

If you're experiencing activation issues, create a Support Ticket and include: Your order number A description of the issue Any relevant screenshots or error messages (if available) Our support team will help you resolve the problem as quickly as possible.

All software updates, release notes, maintenance notices, and important announcements are published on our official Discord and Telegram channels. Links to both communities are available directly on our website.

An HWID Spoofer temporarily changes your PC's hardware identifiers (HWID), allowing you to continue playing after an HWID ban or reduce the risk of future hardware bans in supported games. Please note: The spoofer does not permanently remove hardware bans. It only changes your HWID while it is running. After restarting your PC, your original hardware identifiers are restored. The spoofer only needs to be launched once per system boot.

Antivirus (complete removal is recommended) Microsoft Defender Windows SmartScreen FACEIT Anti-Cheat Riot Vanguard Enable VT-x / SVM in BIOS Disable Hyper-V Before launching the software, disable or remove all required security components. Detailed step-by-step instructions are included in the setup guide.